You have 48 hours to pay an invoice. If you do not pay the invoice within this timeframe, the customer's order will automatically be cancelled and rerouted to another dive business offering similar items.
In most cases, the customer will express their concerns directly to you. If a customer contacts us directly to report a complaint, we will promptly reach out to you to share the issue(s) and work with all parties to resolve the matter in a timely fashion.
Just Gotta Dive has security measures in place to ensure that our member accounts are created by real people not robots. In addition, we periodically review user activity to verify authenticity. Lastly, we have instituted a three-strike policy for all of our members.
No. Just Gotta Dive provides dive businesses with a platform they can use to promote their brand, showcase their offerings, acquire new leads, and track their sales activity. As such, we do not provide refunds for any of our fees.
Invoices containing our referral fees can be paid online for self-service plan participants; managed plan participants may pay online or by telephone. Just Gotta Dive accepts all major credit cards as payment.
The return policies vary from one business partner to the next. Please check a company's return policies before placing your order. You can view a businesses' return policies using the following steps:
Just Gotta Dive stands behind the quality of our products. If you are not completely satisfied with your order, you may return it for a full refund if all of the following criteria are met:
The shipping policies vary from one business partner to the next. Please check a company's shipping policies before placing your order. You can view a businesses' shipping policies using the following steps:
